Xerox Global Services Vice President and GM Ashby Lowry (shown here) presented the keynote today at the Photizo Managed Print Services (MPS) conference in San Antonio. Photizo is the analyst group that was quoted in the Feb. 24 Wall Street Journal article on MPS.
In his presentation, Lowry made two key points about MFP document scanning:
1. It is the role of MPS providers to "signal" their clients to let them know when they should be scanning and not printing documents. He mentioned XGS client Microsoft as one implementation where scan to e-mail played a role in reducing the amount of material that the software company sent to landfills by 20 million tons.
2. Lowry also mentions that MPS providers must manage multi-vendor MFP implementations. If you take this point to the next logical conclusion, MPS vendors must also manage MFP scanning in multi-vendor implementations, and it would be important that the MFP scanning software work across brands. Otherwise the users will continually have to change the way they scan as they move from device to device.
The Photizo conference is very well attended given the current economic climate. There are approximately 130 people from office equipment dealers, software vendors, VADs and MPS providers attending the event, which is billed as the first ever MPS conference.
Most organisations that I have seen are wasting so much money as a result of their approach to paper / electronic. I soundly vote for Mr Lowry's two clear messages there in respect of MPS.
Posted by: Jules | August 02, 2009 at 12:51 PM
Jules -- There's no question that MPS is a game-changing development for MFP manufacturers and will ultimately benefit end users by providing services that are just what they need to be more productive.
Posted by: Bill Brikiatis | August 03, 2009 at 10:07 AM
Can MFP manufacturers make changes to accomodate MPS that are still profitable for them? It is often the case that basic commerce stands in the way other considerations.
Posted by: Stuart | December 20, 2009 at 06:46 AM
Stuart makes a great point. In many situations MPS is great for the customer but cuts the profit margin of the office equipment manufacturer (OEM) or the dealer turned MPS provider.
On December 18, 2009, I met with Craig LeClair from the industry analyst firm Forrester Research. LeClair provided me with some background on MPS research that he will be publishing just after the holidays. We discussed why some OEM's will profit from the transition and some will not. Like any other major market change, some providers will adapt better than others and will take marketshare. Providers should look at this as an opportunity. Some providers will fail to keep up with the competition and their customers will become available to more progressive providers. The only real question is how quickly will customers move from equipment leases to the new MPS model.
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