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September 18, 2008


Greg Walters

Good point.

Many times after implementing a program, there are actually more steps, but the time spent is reduced along with costs - good read.

Ken Stewart

Very interesting. I would say we do, all too often, focus on reducing number of steps and not focusing on time itself. I will have to ensure I remember this facet of workflow study as there are undoubtedly times when focusing on time spent will not always be where the greatest number of steps might be reduced.

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