This month, AIIM released its annual State of the ECM Industry Report, which is always a good read and full of good data points collected from AIIM’s survey of end user organizations. Among the many observations in this year’s report, AIIM President John Mancini highlighted a topic that is near and dear to document imaging -- Paper Déjà vu. He says:
There are three dimensions of this problem that we need to help organizations understand. The first is the traditional one – getting rid of paper. The second dimension relates to getting rid of paper from information that was actually born digitally. We have a tendency in the work of blogs and wikis and Enterprise 2.0 technologies to somehow imagine the paper is a thing of the past… And lastly, I think that part of the renaissance of paper concerns in organizations will center around green concerns.
I agree with all three dimensions, but think that a fourth needs to be added to that list: information access. John references this as one of the four major trends in ECM, but in an echo of what I hear from end user organizations, he focuses on electronic information access. For organizations to capitalize on the value that applications like SharePoint and other document tools the reach the desktops of workers across an organization, electronic and paper-based information need to be merged together in these new workflow processes. Providing all employees access to an easy to use document imaging solution can help meet this goal.
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