Panelist Patti Bishop, assistant vice president of mutual fund operations for Eaton Vance, revealed that her company decided to invest in decentralized capture because the content being captured is completely unstructured. Often she needed the document owners to characterize the document to get the right process started. After all, who knows more about the documents than the document owners.
Bishop is certainly doing it right at Eaton Vance. She is saving 30 - 35% by bringing document imaging in house and she has increased the number of pages being captured by 200%. She has accomplished this, in part, by using EMC Captiva InputAccel with eCopy software at her MFPs.