Content Management, Document Imaging and ROI

Thank you Peter Hagopian, for expanding the reach of the eDOC Magazine article “Making a Case for Content Management” in InformationWeek’s Content Management Blog. Numbers always make for a compelling story, and the City of Torrance is a terrific example of how removing inefficiencies from document workflows can have a major impact. A $500,000 annual return on a $100,000 investment is tremendous – and is especially nice to see when taxpayer money is impacted!

A big reason that the City of Torrance was able to get this level of ROI from their solution (eCopy, Rainmaker & Interwoven) was due to the fact that they identified document imaging as a core part of their content management solution. Falling into the trap of implementing a document or content management system to handle electronic documents but ignoring the amount of paper that exists in an organization is a sure way to see diminishing returns on that system.

The paperless office is still only a vision, and paper continues to be an important business tool. The challenge, perhaps, is not to create a paperless office, but to create an office where paper and digital documents are woven together in an efficient, cost-effective and easy-to-use workflow that revolutionizes the way people work. This is what the City of Torrance has done to great success by including document imaging as part of their content management solution.  To read more about their success, download the case study.

Comments

[sayen]

Hi,
Great business tools.Many companies focus on installation or enhancement of back-end systems.This is what the City of Torrance has done to great success by including document imaging as part of their content management solution.